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Tell us where your compass points
Whether it's a published departure, a fully private trip for two, or a question about fitness levels on the hiking routes — a real concierge answers within one business day.
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+1 (415) 555-0119 · Mon–Fri, 9am–6pm PT
Headquarters
14 Harbor Lane, Pier 9,
San Francisco, CA 94111, USA
On-trip support
24/7 during any active departure — the number ships with your travel pack.
Questions, answered
Before you ask
Packages range from $1,299 (our Lisbon city-break) to $4,599 (private Maldives isolation). The price you see always covers accommodation, meals listed on the itinerary, all transfers and entrance fees, and a certified local guide — with no resort-fee ambushes at checkout.
We cap every small-group departure at 12 travelers, and several run at just 8. Electronic checklists flourish elsewhere; we keep groups intimate on purpose so guides can bend the day to the group, not the tour bus schedule.
Both. Every package lists published departure dates, and private departures are available for any itinerary from a minimum of two travelers. If the published dates don’t fit, our concierge will build a window around yours.
No-questions-asked refunds up to 60 days before departure, a 50% refund between 60 and 30 days, and a full credit for one reschedule within 12 months after that. Travel insurance is required so weather and health surprises never strand your investment.
Each package lists its physical level — Easy, Moderate or Challenging — honestly. Easy trips are light walking with lifts and ferries; Challenging trips (like Patagonia) include full-day hikes. You choose the rating, and we send a fitness guide ahead of departure.
Book straight from the destination page with a small deposit; the balance is due 60 days before travel. Peak-season trips (Sakura, Great Migration, midnight sun) typically sell out 4–6 months out, so bookmark and book early.
Our on-trip support line is staffed 24/7 in your timezone. Weather windows, road closures and volcano moods are the job description — guides re-sequence the itinerary and the price doesn’t move.
Yes — several careers are built on it. Tell us ages during booking and we’ll flag the right trip, adjust rooming, and pre-arrange kid-friendly meals and pace. Most of our Lisbon, Amalfi and Japan departures run happily with children eight and up.